Return Policy

If, for any reason, you are unhappy with your purchase or it does not meet your expectations you can return it to us in its original condition and packaging within 7 days of the date you received it and we will issue a full refund guaranteeing there is no damage or modification of the item. Please see platform sales policies. Returns are not accepted on Wire Transfers or Direct Deposits. Returns are also not accepted on bullion items because of the frequent, daily change in spot prices.

– We reserve the right to request photos of the item in your possession.

– You must state the reason for the return.

– Returns must be sent via USPS Priority Mail Flat rate box for items valued under $10,000.00. For or over $10,000.00 please contact us and we will provide a FEDEX overnight label. Please tape and seal all corners and seams on the box. Please make sure it’s packaged well with lots of padding.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If we receive the item(s) damaged, in any way, we will not be able to refund the full amount of the purchase. If the item is irreparable we will not refund your purchase. Please be sure to securely package the item before returning it to us to guarantee the item is safe and secure during shipping.

Need help?

Contact us at sales@pmrbullion.com for questions related to returns and refunds